Services
We look at the business first, then build the fix.
A consultant would map how your work moves and hand you a report. We do the map, then we build the thing the report would have recommended.
Before Anything Gets Built
Discovery first. Software second.
Discovery means we follow a few real jobs from start to finish, with the people who do them, and write one page in plain words saying what the fix has to do. That page is what we build against, and it's what you check the result against. Then we choose the software: usually an off-the-shelf tool your staff can change themselves (the kind people call "no-code"), sometimes a builder we script lightly ("low-code"), and custom code only when it's worth it. If the tool you already have can't do the job, we'll say so and name what can.
Start Here
The Operations Review.
About two weeks, mostly our time. A map of how work moves through your business, and a ranked list of what to fix.
We talk to the people who do the work, follow real jobs through, and write down every handoff, retype, and wait. Then we put rough numbers on each one: hours a week, dollars a month, customers lost. Your staff keep working the whole time.
- A process map in plain language your team recognizes
- The biggest leaks, with estimates and how we got them
- What to automate, what to buy, what to leave alone, and what we'd build first
Yours to keep whether or not you build with us. Not ready for that? Start with the free Workflow Check.
Customers
Never lose a customer to a slow reply.
- Missed-call text-back. A text within a minute of any call you can't take.
- Lead follow-up. Every inquiry answered in a minute and followed up until it books.
- Quote follow-up. Day 2, 5, and 10 check-ins with common questions answered.
- Review requests. The same ask to every customer, and replies you approve.
- AI receptionist. Software that answers the phone, books, confirms by text, and hands the unusual to whoever you name.
- Reminders and win-backs. Only to people who've opted in.
Operations
Type it once. It flows through.
- From booking to payment. A booking creates the customer record, the invoice, and the accounting entry. Reminders run themselves.
- Renewals and deadlines. Contracts, licenses, permits, and vendor terms flagged 90, 60, and 30 days out.
- Documents from data. Proposals, contracts, and reports written from one record, in your template.
- Approvals and routing. Requests and exceptions sent to the right person with the context attached.
- Onboarding. A new client or hire triggers the accounts, documents, checklist, and reminders, in order.
- Stock and supplies. Reorder alerts and a purchase order drafted for your OK.
Intelligence
What you'd check if you had time, checked for you.
This is where AI agents earn their keep: software that reads, sorts, and drafts on its own, inside rules you set, with a person deciding at the end.
- Morning brief. The sources you'd check if you had time, read for you, every item linked to its original.
- Watch lists. Alerts when a regulation, permit, filing, price, or supplier's terms move.
- Reports that write themselves. Weekly numbers from sales, ads, and accounting, with the exceptions called out.
- Inbox triage. Mail sorted, routine replies drafted, the ones that need you on top.
- Dashboards. What arrived, who owns it, what's waiting on a decision.
- Checking AI you already use. If you've put a chatbot or an AI tool in front of customers, we test what it gets wrong and show you.
Websites and Tools
The front door, and the tools behind it.
A plain, fast website with a contact flow that reaches you. A dashboard your team can log into. A small tool for the one job your software does badly. We build these too, on accounts you own, and we connect them to everything above.
By Size
Where it usually starts.
I'm the whole back office.
An inbox that sorts itself, invoices that chase themselves, a calendar that books itself.
We're busy, but we're leaking customers.
The customer set first, then booking-to-payment so nothing's typed twice.
We've got six tools and none of them agree.
Connections between what you already pay for, approvals that route themselves, one weekly report.
We need to know what's changing, and we need to trust it.
Monitoring across sources, briefs with every claim linked, and tests that show whether an AI system is right.
Want the full menu? The pick list has about eighty things we can build, with checkboxes, so you can send us your picks. Open the pick list
How Engagements Are Shaped
Three shapes. A written scope before any of them.
Review
About two weeks. The process map and the ranked list. Yours to keep.
Project
A defined build with a written scope and price up front, delivered and handed over.
Ongoing
Builds, maintenance, monitoring, a weekly note, and a direct line. Scoped month to month.
What's included
- A written scope before any build starts
- A working version you review before handoff
- Documentation your team can follow
- A plain explanation of how the system decides and where it can go wrong
What's yours
- The accounts, the phone numbers, the data, and the code
- Approvals wherever you want them
- Third-party software costs, itemized in the scope and billed to you directly
Not sure where to start?
Start with the free Workflow Check and we'll tell you whether it's a review, a quick fix, or nothing at all.